The most important thing to us is that you are 100% happy with your order. We aren't just saying this. We really mean it. Without happy and satisfied customers we wouldn't be able to keep doing what we're passionate about - offering a place to discover awesome motorcycle loot!
If you aren't 100% satisfied with your purchase, please let us know and we'll do everything we can to make it right. This may include:
Helping you to return your purchase within 30 days for a full refund (minus shipping);
Sending out a free replacement if you order is damaged in transit;
Providing a partial refund if your purchase isn't what you expected, but you'd like to keep it; or
Anything else we need to do to ensure you have a fantastic experience with Moto Loot and are 100% satistifed!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: * Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without first emailing us at firstname.lastname@example.org to receive return instructions
There are certain situations where only partial refunds are granted: * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items If a sale item you purchased and want to return is determined to be eligible for a refund, it will be refunded at the sale price.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org
Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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